Service Policy

Horizon adheres to customer-oriented service principles and provides standardized, professional, and efficient after-sales service for all customers.

6.1 Pre-Sale Service

We provide 24/7 online email consultation services. You can inquire about product size, fabric, style details, matching suggestions, order rules, and discount activities at any time. We will offer accurate and detailed replies to help you make suitable purchase decisions.

6.2 Order Service

We support order information modification (address, size, quantity) before shipment. If you need to cancel an unshipped order, please contact us in time for full refund processing. Once the order is shipped, cancellation is not supported temporarily.

6.3 After-Sales Service Guarantee

We provide quality guarantee for all original dresses. For quality problems within the valid return period, we support free return, exchange, or full refund. Our customer service team will follow up every after-sales case until the problem is properly solved.

6.4 Service Commitment

We insist on standardized service processes, friendly customer communication, and reasonable solution handling. We respect every customer’s legitimate rights and interests and strive to create a reassuring shopping environment.